SHIPPING
AND RETURNS
Shipping Domestic
Products In Stock take one to three days to process before being shipped. We use FedEx for our domestic shipping and DHL for international orders. If you need something expedited, please email us at info@houseofdeane.com to amend the order.
Our Return Policy
All products are Final Sale. However, extenuating circumstances may allow us to provide store credit at our discrepancy. We can also offer fit adjustments through House of Deane at an additional cost.
If you are allowed a return, you will be given instructions on how to fulfill your return.
POLICIES
Agreeing with Policy
By scheduling an appointment and engaging in our services, you are agreeing with the policy on houseofdeane.com.
Scheduling
You can make an appointment any day of the week via our website. The best way to contact us is to email info@houseofdeane.com. If you would like to book an appointment and have no further questions, you can book an appointment online. Email confirmation is sent to you after you have successfully booked online with us. We only take customers in the studio on Tuesday-Saturday. Appointments are made on a first-come basis; however, we will try our best to accommodate rush orders.
When to Book
Initial appointments are recommended two months before your wedding date; however, you are encouraged to book your appointment in advance to guarantee availability. If you choose to come in earlier than two months prior, please note that you will likely require additional appointments and may incur further tailoring fees.
Quick Turnarounds
House of Deane has experience delivering quick turnarounds, and the rush fee is 30% of the service.
General Turn Around
Typically, the alteration process takes about three to eight weeks.
You will be asked to make an appointment for your final fitting after you first come in; however, you can book both your initial and follow-up appointments online before coming in (recommended to be spaced 2-3 weeks apart).
Minimum Cost
There is a minimum of $350 for bridal customers, with Initial Fittings at a separate charge.
Guests
**Covid Update: Guests are not allowed to join at this time due to safety concerns.**
You may bring guests to your appointment. We recommend bringing two or fewer guests to ensure your vision is heard and understood. Appointments often run smoother with fewer guests; however, we welcome what you are most comfortable with.
Keeping your Appointment
Life happens. However, if you realize you are running late, please get in touch with us immediately! If you are delayed by more than 20 minutes, your appointment is subject to cancelation.
Cancellations and Rescheduling
There is no penalty for rescheduling your appointment a minimum of 24 hours in advance.
If you need to reschedule an existing consultation or fitting, your confirmation email (24 hours prior) will have a link that can be used for this purpose. You can also call us or email info@houseofdeane.com to request a reschedule. However, keep in mind that availability may be limited.
Failure to Show
If you miss your appointment and fail to notify us, we reserve the right to refuse further service, and you will incur a cancellation fee. In addition, repeated occurrences may result in the cost of additional appointments.
Amount of Appointments
A bride receiving basic alterations is allotted two to three appointments. Most brides pick up their dress at their second appointment and occasionally need tweaks requiring a third fitting. Any appointments after the allotted amount are subject to additional fees; this includes design and tailoring changes that require rework not included in the initial fitting. This includes heel height changes, drastic fluctuation, and preference changes.
Dress Adjustments
Size fluctuation or changes to the design that cause alterations to be redone are subject to a charge of up to 100% of the original price of that alteration and/or any additional fitting charges. In addition, work asked to be done against advisement that requires rework is subject to further charges up to 70% of the original price of that alteration and/or any additional fitting charges. Therefore, while these are rare cases, it is important to conceptualize how you’d like your pieces to fit before approving any dress adjustments.
Shoes and Undergarments
You do not need to bring the exact shoes you will be wearing with your gown; however, we recommend bringing a pair of the same height you plan to wear. This is to fit your hem length without excess fittings or extra work and charges. Not knowing the height of your shoes, thus causing additional alterations, will require further appointments.
Changing your shoes may also require rehemming your dress. As this is a complete rework, an additional quote will be provided.
Bra cups can be added to your dress. If you plan on wearing special or specific undergarments that affect the fit of your dress, please bring them with you to your fittings. We recommend the brand Commando for shapewear/smoothing, especially for Silk Crepe and Satin dresses.
Dress Storage
Due to the limited space within our studio, we ask that you take your dress when alterations are complete. If you would like to store your dress at House of Deane leading up to the wedding, we offer storage for $10 a month.
Estimates
We value transparency. Ask, and a quote can be provided for alterations upon request. Please email us a few pictures of you in your dress, and we will respond with a price quote as soon as possible.
Pricing and quotes are subject to adjustments as we work through your vision. Details like the number of layers in your dress, additional beading, changes of fabric… etc., can all affect your final quote. If you are on a budget, please share it with us. We promise to work transparently together to make your dreams come true.
Refunds
House of Deane does not offer refunds on alterations, made-to-order, or custom orders. However, we want to hear about any issues so we can handle them accordingly. Our goal is to cultivate a comfortable environment and provide services that exceed expectations. We encourage Brides to speak freely and honestly about how they feel in their dress to communicate their needs and expectations clearly. This ensures that we can do our best job for you. Please keep in mind that alterations are time-intensive and consist of mindful, delicate labor. Every dress at House of Deane is handled with loving pride and care.
PRIVACY POLICY
Introduction
Welcome to dianadeane.com (collectively, with the mobile version, if applicable, the "Website"), owned and operated by Diana Deane LLC (“we” or “us”). Your access to and use of this Website is subject to, and expressly conditioned upon, your acceptance of all terms and conditions contained in these Terms & Conditions. Therefore, you should review these Terms & Conditions carefully before using this Website and before placing any orders for products or services through this Website. This Website is provided as a convenience for you. Your use of the Website is voluntary and at your sole discretion and risk. We reserve the right to alter, suspend or terminate the Website at any time without notice to you. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.
Legal Age of Users
This is a commercial Website designed for persons who have reached the age of majority in the jurisdiction in which they reside. Any user of the Website represents to us that he or she has reached the legal age of majority in the jurisdiction in which he or she resides. If you are between ages 13 and the legal age of majority, and continue to use our Website, then your parent / legal guardian represents to us that he or she consents to these Terms & Conditions on your behalf, and that he or she consents to your use of our Website. A parent / legal guardian of a child between ages 13 and the legal age of majority is solely responsible for their child’s use of this Website, including, but not limited to, all charges for products ordered and other charges incurred using this Website. No one under age 13 is authorized to use this Website to place any orders or to submit or post any information on the Website and parents / legal guardians of such children may not agree to these Terms & Conditions on their behalf.
Changes
The information contained in this Website is subject to change without notice. Your continued use of the Website following the posting of any changes to these Terms & Conditions constitutes your acceptance of and agreement to such changes.
Listings; Order Acceptance Policy
Listings on the Website are not an offer to sell goods or services; rather, they are advertisements to receive offers. All orders are subject to review and acceptance by us. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
Typographical Errors
We make every reasonable effort to ensure the accuracy of all information included on this Website. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we have the right to refuse or cancel any orders placed for product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the charge.
Return Policy
Returns for full refund are only offered on a case by case basis.
You can review our complete Return Policy above.
Limitation of Liability
In no event shall we for any indirect, special, incidental or consequential damages, including, without limitation, damages for loss of profits, revenue, customers, data, computer hardware and software, or goodwill, incurred by you or any third party, whether in an action in contract, warranty, or tort, arising from or relating to the use of products you purchase from us or from your access to, use of, or inability to use, the Website or any information or content included on the Website.
Processing Times
Your order is reviewed by us to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed review and has otherwise been accepted, it is thus processed for shipping.
If the item(s) on your order are in-stock, we will ship them as soon as possible. If one or more items on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory. It is our policy that orders are billed when an order is submitted.
Credit/Debit Card Authorizations
An authorization on a credit or debit card is a hold against your bank’s credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.
Disclaimer of Warranties
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE WEBSITE, AND ALL CONTENT, MATERIALS, INFORMATION, AND SERVICES PROVIDED ON THE WEBSITE, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO ANY PRODUCTS WE SELL; AND WE MAKE NO WARRANTY THAT: (A) THE WEBSITE OR ANY PRODUCTS WILL MEET YOUR REQUIREMENTS; (B) THE WEBSITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, ERROR-FREE, AND/OR VIRUS-FREE BASIS; AND (C) THE INFORMATION AND CONTENT ON THE WEBSITE IS ACCURATE, COMPLETE, UPDATED, AND/OR RELIABLE.
Acknowledgements
You acknowledge and agree as follows: (a) we do not assume any responsibility for determining the suitability of the Website for you or your ability to use the Website or for any problems or technical malfunctions, errors, omissions, interruptions, deletions, defects, delays in operation, failed or unavailable hardware, network or software, other technical or human errors that may arise relating to the Website, or any causes beyond our reasonable control that jeopardize the administration, security or availability of the Website; (b) you are solely responsible for your use of the Website and have made an independent judgment to use the Website; and (c) you have read, understand and fully agree to the terms of these Terms & Conditions, and you voluntarily wish to access and use the Website subject to terms and conditions stated herein.
Construction and Binding Effect
The Terms & Conditions are to be as broad and inclusive as is permitted by the laws of the State of New York, and if any portion of this Agreement is held invalid or unenforceable, the remaining terms shall continue in full force and effect. These Terms of Use shall be binding upon you, as well as your successors, executors, personal representatives, fiduciaries, heirs and assigns.
Choice of Law; Venue; Jurisdiction & Attorneys’ Fees
Any question or dispute concerning the construction, validity, interpretation and enforceability of these Terms of Use shall be governed by the laws of the State of New York, without regard to its conflict of law rules. You agree that the application of the provisions of the United Nations Convention on Contracts for the International Sale of Goods is expressly disclaimed. Venue of any dispute arising out of or relating to these Terms & Conditions, including your use of and access to this Website, shall be in a state or federal court located within the geographic boundaries of the U.S. District Court for the Northern District of New York, United States of America. You irrevocably consent to the exclusive personal jurisdiction therein. You agree to compensate us for all costs and fees associated with any dispute or legal action arising out of or relating to these Terms & Conditions, including, but not limited to, attorneys’ fees.
Waiver
Our failure to enforce any of our rights under these Terms & Conditions at any time does not constitute a waiver of those or any other rights.
Privacy Policy
The use of any data we collect about you is governed by, and subject to, the Privacy Policy contained at Privacy Policy and this Privacy Policy is incorporated herein. Your use or accessing of the Website constitutes your agreement to the terms of our Privacy Policy.